Technical Support FAQ
This is most likely due to the URL (web Address) you are currently using to login. First, Logout of the training using the Logout link in the top right corner. Second, check the link or bookmark you use to access the login page. If it has a “/groupon” after “.com”, please remove it so the address reads http://groupon.videotrainer.com. Log back in and try again.
In the case that the email doesn’t arrive, be sure to check spam and junk folders and confirm you are using the “Forgot my Password” feature from http://groupon.videotrainer.com. If the link has become invalid, please send a request to reset your password to firstname.lastname@example.org, making sure to include your user name.
Firefox requires a separate download for Adobe Flash Player Plugin.
Install from Adobe web site using Firefox. (http://www.adobe.com/)
Verify in Tools > Options > Main > Manage Add-ons > Plug-ins.
You should see “Shockwave Flash (version #)” installed.
NOTE: Shockwave is a legacy name, this is the Adobe Flash Plugin.
3rd party toolbars are known to interfere with application feedback and have to be disabled for the duration of training.
Example: Student score is not recorded in the presence of Google, Yahoo or other toolbars and status of the module is not updated since these toolbars use a built-in pop-up blocker.
Check to make sure you are using Safari Browser, then when launching a course make sure to leave the student page open. Once you complete your module simply close the tab and the student page will automatically refresh with your progress and quiz score.
You have to review (at least briefly) all the Videos, Demos, Student Manuals/Workbooks, and labs.
The Progress Tracker is a percentage of all viewed items. The PT status will change to “complete" after all the items are viewed. All viewed items have a blue or red dot next to the title and should remain there until you clear your browser cache. The PT status will again change to "passed" once a passing score is achieved on the review quiz.
Your progress and quiz score are sent to the system only when using the “Quit” link on the right side of the training window. Mobile devices behave differently, please see the FAQ’s regarding those devices for more information.
Our application has a student session timeout of 8 Hours.
Once that session has timed out - The student score is not recorded and status of the module is not updated with the server – If you’re unsure if a timeout has been exceeded, it is advised that you logoff and then login to continue training.
The page that displays the last question (often 10/10) is not the point when the application generates a score. Students should click the "Next" button after answering the last question to see the "Assessment" results. The score will be generated at this point. Clicking "Quit" at this point sends the score to the training server.
A student should close the course-module using the "Quit" button on the right hand side of the control interface. This will return control to the browser session.
A student should close a session using the "Logout" option in the upper right corner on the title bar.
Closing the video pop-up window and browser using Windows "X" could lead to loss of student progress.
I accidentally closed my browser using Windows "X" and want to log on again. Video Trainer sends me a message that says "Your Account is already logged into the server. Please click Ok to close that session and start a new one.” Is this normal?
This message is normal and will be displayed whenever you have an open session. Clicking “OK” will close your previous browser session and start a new one. If you train on multiple devices it is necessary to logout of one device before you continue training on another device. This will ensure your current progress is captured and sent to the server.
Still having issues? Call 1-781-453-3900 or email email@example.com